Frequently Asked Questions


Do you provide International delivery?


At the moment, ELLIE Cosmetics does not provide international delivery.


How do I return an item?


We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the nature of our products, we are unable to offer any returns or exchanges.

How do I track my order?


Yes, you can track your order by signing into your account.  If you do not have an account, your tracking information was provided in the fulfillment email. Otherwise, please contact us and we can provide that information for you.


What are your delivery options?


Currently, all orders are shipped using the United States Postal Service.


- Credit / Debit Cards

- Affirm

-Gift Cards